In CJEM understand the collection as a process by which service is provided to customers and agreements with debtors that allow them to solve the problem of payment have through an objective negotiation and respectful treatment established whose outcome results in cleaning up the portfolio and maintain excellent image credit grantor.

Traditionally performance in the collection is measured by the number of contacts made in a given or the amount recovered period, we believe in the value of the warmth and fair treatment, so we include in our processes measuring the quality in the management, because we want to be your best option.